Frequently Asked Questions
Everything you need to know about our handcrafted fashion and accessories.
How long does shipping take for handcrafted items?
Since many of our pieces are made to order, please allow 3-5 business days for processing. Standard shipping typically takes an additional 5-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must be returned in their original packaging with all Geppetto's Toys tags attached.
Do you offer international shipping?
Yes, we ship our fashion collections worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our artisanal cuts may differ from standard fast-fashion sizing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is at the heart of Geppetto's Toys. We prioritize organic cotton, recycled polyester, and ethical labor practices throughout our entire supply chain.